KM ASSESSMENTS

CCLFI employs a set of KM assessment tools which:

  • Helps executives decide if and what priority KM solutions are needed most by their organization;
  • Provides executives with a Feasibility Matrix of KM Solutions and Options (see format below): a simple decision tool for selecting which set of KM solutions is cost-effective and most appropriate to their specific situation;
  • Explicitly aligns KM to business or organizational objectives, or addresses the organization’s “high gain” and “high pain” points;
  • Identifies and assesses the business organization’s current and potential value drivers;
  • Takes "organizational energy" into account and identifies in advance potential KM success factors; and
  • Gives quantitative and qualitative diagnoses and actionable prescriptions that may span KM/CM, HR/OD, IT and QM.

The chart below shows how CCLFI’s assessment tools are organized and linked together.

CCLFI Assessment Framework

If you want to know your top capability gaps and find out what KM solutions can help you, click HERE. It’s FREE.

After applying the above framework on 127 Philippine-based mostly business organizations, one of our important observations is that the value-creation objectives of business processes must first be validated or reconfirmed BEFORE management of their knowledge and knowledge processes are improved. In other words, organizations must first ask if they are doing the right things BEFORE asking how to do them well.

Notice that our Assessment Framework avoids:

  • Any maturity model, knowledge cycle model or similar popular approaches that fail to directly link KM to business results or merely give scores that are not actionable for executives and managers or does not tell them what to do or what to stop doing;
  • “One-size-fits-all” KM formula or steps;
  • Supply-driven KM assessment tools such as social network analysis or SNA, knowledge mapping, knowledge inventory, story telling, intellectual capital accounting, etc. unless these are clearly linked to the demand side or to business objectives; and
  • KM approaches that are technology-driven or solutions-driven.

The mix of KM assessments is tailored to the nature and needs of the organization. The format of the output of our KM assessment procedure is shown below. The KM Options Feasibiltiy Matrix facilitates decision by the client on what mix of KM tools is most appropriate for the organization's needs and specific context.

KM Options Feasibility Matrix


KM SOLUTION /OPTION

Cost

Investment of Staff Time

Lead + Set-up Time

Risks

Learning Value for Staff

Success Probability

Business Impact

(Red-coded options are recommended for immediate implementation)

              

(Orange-coded options are for next actions)

              

(Black-coded options are not urgent, or are low in business value or cost-effectiveness)

              


If you are interested in applying any of these KM assessments to your organization, contact us.