Syllabus and References/Links

 

How to use this syllabus:

You can get a quick (3-5 pages) overview or gist of each article or book chapter below by clicking on the links, thanks to past students of TM298 classes.  For those who want to read the full text, reference knowledge management (KM) books are available on reserve at the TMC Library. .

 

1.     Basic reading (before first class meeting)

·         Thomas A. Stewart.  “Intellectual Capital: the New Wealth of Organizations”.  Doubleday, 1997.  Chapters 1-3.     (gist by SDTalisayon)

·         op cit, Chapters 4-9.  (gist by Myra Sanchez)

·         op cit, Chapters 10-11.    (gist by Owen Raymundo)

·         op cit, Chapter 12.   (gist by Owen Raymundo)

2.     Introduction to the Course (Week 1)

·         Course Policies and Procedures (PowerPoint #1)

·         Crazy Economics of Information (PowerPoint #2)

Actions on your part:

·         Submit Student Data Sheet

·         Join class e-group (I will issue you an invitation) then answer the question “What helps your team do its job well?” at its Discussion #1 page.

·         Browse through the Course website

3.     Rationale for KM and Definitions (Week 2)

·         Trends in the global economy (PowerPoint #3)
Paradigm shifts in the knowledge era
>Peter F. Drucker.  “The Coming of the New Organization” in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 1-19.  (
gist by Rose Domingo)

·         Market value versus book value of a firm
>
Karl-Erik Sveiby. “Measuring Intangibles and Intellectual Capital - An Emerging First Standard”
>Chapter 1 on “From Individual to Organizational Learning” of David A. Garvin: Learning in Action: A Guide to Putting the Learning Organization to Work. Harvard Business School Press, 2000. pp. 3-17.   (
gist by Lemuel Braña)

·         What is knowledge? (PowerPoint #4)

·         Definition and components of “intellectual capital”
>James Brian Quinn, Philip Anderson and Sydney Finkelstein. “Managing Professional Intellect: Making the Most of the Best” in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 181-205.  (
gist by Gen Medina)
>Blog post:
“Towards a Global Balance Sheet”
>Blog post:
“Refining Estimation of Global Stock of Knowledge Assets”

·         Definitions of “knowledge management”
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.  International Thomson Business Press, 1999. Chap. 1-2 (pp. 1-27), 10 (pp. 130-151).  (
gist by Ari Bancale)
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge Management Primer”. CRC Press, 1999. Chap. 1 (pp. 1-10).  (
gist by Ferdie Balagtas)
>Carla O'Dell and C. Jackson Grayson, Jr.  “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice”.  The Free Press, 1998.  Chap. 1 (pp. 3-10).  (
gist by Caycay Roxas)
>
Internet Time Group. Knowledge Management.
>
Karl-Erik Sveiby.  “What is Knowledge Management?

·         Optional reading: difference between data, information and knowledge
Kinds of knowledge: tacit and explicit, hard and soft, individual and group, less useful to more useful
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.  International Thomson Business Press, 1999. Chap. 4 (pp. 49-60).    (
gist by Kenneth Domingo)
>Joseph A. Horvath.  “Working with Tacit Knowledge” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 34-51.  (
gist by Cy Uriarte)
>Fred Nickols. “The Knowledge in Knowledge Management” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. >Butterworth-Heinemann, 2000. pp. 12-21.  (
gist by Carol Rodriguez)
Karl E. Sveiby. “Tacit Knowledge”

·         Optional reading: Information management vs. knowledge management, codification vs. personalization
>Morten T.Hansen, Nitin Nohria and Thomas Tierney.  “What's Your Strategy for Managing Knowledge?” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 55-69.    (
gist by SDT)
>
Denham Grey. “Knowledge Management and Information Management:  The Differences”. August, 1998.

Action on your part:

·         Browse blog site: apintalisayon.wordpress.com. Start with the basic KM framework.

4.     Aligning KM with Organizational Performance/Value Creation (Week 3)

·         Capacity for Effective Action (PowerPoint #5a)

·         Aligning KM with Organizational Goals (PowerPoint #5b)

·         Aligning KM system and KM interventions to business strategy.
Optional readings:
>Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice”. The Free Press, 1998.  Chap. 5-8    (
gist by Gen Medina) Chap. 18-21     (gist by Ady de Leon)
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge Management Primer”. CRC Press, 1999. Chap. 8-9, pp. 55-66.   (
gist by Ferdie Balagtas)
>Michael H. Mitchell and Nick Bontis.  “Aligning Human Capital with Business Strategy”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 73-86.   (
gist by Caycay Roxas)
>Antony D'Allessandro.  “Leveraging Core Competencies to Provide Continuous Learning Solutions”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 117-132.   (gist by Gen Medina)
>Morten T. Hansen, Nitin Nohria and Thomas Tierney. “What's Your Strategy for Managing Knowledge?” In: Harvard Business Review on Organizational Learning. Harvard Business School Press, 2001. pp. 61-86.     (
gist by SDTalisayon)
>Dede Bonner. “The Knowledge Management Challenge: New Roles and Responsibilities for Chief Knowledge Officers and Chief Learning Officers.” Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 3-19.   (
gist by Caycay Roxas)
>“Measuring the Impact of Transfer” Chapter 12 of Carla O'Dell and C. Jackson Grayson, Jr.  If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice.  The Free Press, 1998.   (
gist by Belle Lim)
>
Margareta Barchan. How to Measure Intangible Assets.
>
Montague Institute Review. Measuring intellectual assets. January, 1998
>
Leif Edvinsson, Director of Intellectual Capital, Skandia.  Measuring Intellectual Capital at Skandia Group. Foundation for Performance Measurement, UK, 1993.
>
Karl-Erik Sveiby.  Methods for Measuring Intangible Assets. April 2001.
>
David Skyrme Associates.  Measuring Intellectual Capital: A Plethora of Methods.

Actions on your part:

·         Read blog post “Supply-Driven versus Demand-Driven KM”

·         Read blog post “Knowledge Push versus Knowledge Pull”

·         Read blog post “Practical Exercise: Ingredients of Effective Group Action”

·         Browse series of blog posts on “KM Framework”

·         Start on-line KM assessments

5.     KM Tools and the Knowledge Cycle (Weeks 4-5)
Map of KM Tools
Strategic KM versus Operational KM
General reference: Chapters D1-D14 of the book
“99 Paradigm Shifts for Survival in the Global Knowledge Economy: a Knowledge Management Reader”

·         KM Tools and the Knowledge Cycle (PowerPoint #5C)

·         Knowledge Innovation: Product Development (PowerPoint #6)

·         Problem Finding (PowerPoint #7)

·         Knowledge creation: team learning, lessons learned meetings, problem finding/solving, building core capabilities, soft R&D
Optional readings:
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.  International Thomson Business Press, 1999. Chap. 7 (pp. 93-108).    (
gist by Kenneth Domingo)
>John Seely Brown.  “Research that Reinvents the Corporation”. in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 153-180.  (
gist by Rose Domingo)
>Nick Milton.  “Managing Knowledge in an Oil Exploration Office”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 39-53.  (
gist by Ivs Alzona)
>Ikujiro Nonaka. “The Knowledge-Creating Company” in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 21-45.  (
gist by Harold Santiago)
>Gary Jusela and Nick Nissley.  “Action Learning and Organizational Design”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 133-145.  (
gist by Lucienne Venus)
>Georg Von Krogh, Kazuo Ichijo and Ikujiro Nonaka.  “Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation.” Oxford University Press, 2000.     (
book review by Judith Cortez)
>Chapter 4 “Experience”  (
gist by Wondy Manalo) and Chapter 5 on “Experimentation” of David A. Garvin: Learning in Action: A Guide to Putting the Learning Organization to Work. Harvard Business School Press, 2000. pp. 91-183.
>“Implementing and Integrating New Technical Processes and Tools”, Chapter 4 of Dorothy Leonard: Wellsprings of Knowledge, Building and Sustaining the Sources of Innovation.  Harvard Business School Press, 1998.  pp. 91-110.

·         Knowledge acquisition, codification and banking: competitive intelligence, process documentation, learning history, work templates, databanks and intelligent search engines
Optional readings:
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.  International Thomson Business Press, 1999. Chap. 5 (pp. 61-75).   (
gist by Kenneth Domingo)
>Hugo Cornwall.  “Industrial Espionage Handbook”.  Century, 1991.
>Arik R. Johnson.  “Competitive Intelligence and Competitor Analysis as Knowledge Management Applications” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 85-97.   (
gist by Ivs Alzona)
>Chapter 3: “Knoware: the Technology of Knowledge Management” in Thomas M. Koulopoulos and Carl Frappaolo. Smart Things to Know about Knowledge Management.  Capstone, 1999, pp. 67-98.  (
gist by Jing Arkoncel)
>Sarah L. Roberts-Witt.  “Practical Taxonomies” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 214-222.      (
gist by Ady de Leon)
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge Management Primer”. CRC Press, 1999. Chap. 2-3 (pp. 11-30).  (
gist by Ferdie Balagtas)
>Case Study in Customer-Oriented Knowledge Banking, Chapter 17 of Carla O'Dell and C. Jackson Grayson, Jr.  “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice”.  The Free Press, 1998.  pp. 170-182).    (
gist by Belle Lim)
>George Roth and Art Kleiner.  “Developing Organizational Memory through Learning Histories” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 123-144.     (
gist by Ady de Leon)
>Chapter 3 on “Intelligence” of David A. Garvin: Learning in Action: A Guide to Putting the Learning Organization to Work. Harvard Business School Press, 2000. pp. 47-90.    (
gist by Wondy Manalo)
>
Jennifer Bresnahan.  Legal Espionage. CIO Enterprise Magazine, July 15, 1998.

·         Knowledge transfer and exchange: peer assist program, mentoring program, best practices exchange program, groupware, communities of practice, formal knowledge exchange communities, process improvement, corporate storytelling
Optional readings:
>Case Study in Online Knowledge Exchange Community: Entovation International Ltd. (Debra M. Amidon. “Leading through Strategic Conversations”. in: Jack J. Phillips and Dede Bonner, editors. In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 101-114.  (
gist by Lucienne Venus)
>Nancy M. Dixon.  “Common Knowledge: How Companies Thrive by Sharing What They Know”. Harvard Business School Press, 2000.    (gist by Lemuel Braña)
>Janis Forman.  “When Stories Create an Organization's Future” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 231-235.    (
gist by Caloy Macabunga)
>Eric Lesser and Laurence Prusak.  ”Communities of Practice, Social Capital and Organizational Knowledge” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 251-259.   (
gist by SDTalisayon)
>Adam Gersting, Bill Ives and Cindy Gordon.  “A Human Performance Approach to Knowledge Management: Andersen Consulting”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 23-38.   (
gist by Lucienne Venus)
>Lynne Hambleton.  “Supporting a Metamorphosis through Communities of Practice”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 147-156.   (
gist by Rose Domingo)
>Case Study in Transfer of Best Practices: Texas Instruments, Chapter 15 of Carla O'Dell and C. Jackson Grayson, Jr.  “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice”.  The Free Press, 1998, pp. 152-159.   (
gist by Belle Lim)
>Becoming a Knowledge Bank.  In: Carla O'Dell and C. Jackson Grayson, Jr.  “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice”.  The Free Press, 1998.  Chap. 16.  (
gist by SDTalisayon)
>Michael Horst and Theresa Snavely. “Assuming the Role of CLO in a Hospital Setting”. In: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 189-203.  (
gist by Karen Esteban)
>Ruth Ash and Maurice Persall: The School Principal as Chief Learning Officer: Seven Exemplary Schools” in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 205- 220.   (
gist by Carol Rodriguez)
>Robin Lackey and Richard Brehler: “Dismantling and Rebuilding Learning Processes” in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 221-233.   (
gist by Carol Rodriguez)
>Dave Snowden.  “Storytelling and other Organic Tools of Chief Knowledge Officers and Chief Learning Officers”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 237-252.   (
gist by Jing Arkoncel)
>Thomas H. Davenport and Lawrence Prusak. “Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, 2000.  Chapters 3-5, 7-8  (
gist by Beng Miana)
>John Seely Brown and Paul Duguid. “Balancing Act: How to Capture Knowledge without Killing It”.  Harvard Business Review on Organizational Learning, Harvard Business School Press, 2001. pp. 45-59.    (
gist by Karen Esteban)
>Etienne C. Wenger and William M. Snyder. “Communities of Practice: the Organizational Frontier”.  Harvard Business Review on Organizational Learning, Harvard Business School Press, 2001. pp. 1-20.    (
gist by Karen Esteban)
>Carla O'Dell and C. Jackson Grayson, Jr. “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice”. The Free Press, 1998.  Chapters 2-4.    (
gist by Harold Santiago)
>
Etienne Wenger.  Communities of Practice: Learning as a Social System. Systems Thinker, June 1998.
>Case Study in use of Intranet: Buckman Laboratories.  Chapter 14 in Carla O'Dell and C. Jackson Grayson, Jr.  “If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice.  The Free Press, 1998.   (
gist by Harold Santiago)
>“Using Information Technology to Support Knowledge Transfer” (Chapter 10) and “Creating the Knowledge Infrastructure” (Chapter 11) of Carla O'Dell and C. Jackson Grayson, Jr.  If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice.  The Free Press, 1998.   (
gist by Belle Lim)

Actions on your part:

·         Browse the general reference: Chapters D1-D14 of the book “99 Paradigm Shifts for Survival in the Global Knowledge Economy: a Knowledge Management Reader”

·         Go back to this section and read about the KM tool that you and your boss will select as your workplace KM practicum.

6.     KM Assessments at Your Workplace, followed by Identification of Appropriate Practicum Topic (Weeks 3-6)

7.     Some KM Strategies (Week 6)

·         Working with Tacit Knowledge (PowerPoint #8)

·         Knowledge Networks (PowerPoint #9)
Optional reading:
>“Part II: Forming a Network of Cooperative Alliances” in: William E. Halal (editor). The Infinite Resource: Creating and Leading the Knowledge Enterprise.  Jossey-Bass Publishers, 1998.  Chap. 6-10 (pp. 97-156).

·         Incentive systems
Optional readings:
>Gifford and Elizabeth Pinchot.  “The Intelligent Organization”  in: William E. Halal (editor). The Infinite Resource: Creating and Leading the Knowledge Enterprise.  Jossey-Bass Publishers, 1998.  Chap. 14, pp. 191-212.
>Blog post
“Motivating knowledge workers need not be an expensive proposition”
>Talisayon, S. “Organisational energy and other meta-learning: case studies of knowledge management implementation in nine Asian countries” Knowledge Management for Development Journal. Vol. 5, No. 1, May 2009, pp. 21-38.

·         The Chief Knowledge Officer (CKO) or chief learning officer (CLO)
Optional readings:
>Dede Bonner. “The Knowledge Management Challenge: New Roles and Responsibilities for Chief Knowledge Officers and Chief Learning Officers” in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 3-19.   (
gist by Caycay Roxas)
>Nick Milton.  “Managing Knowledge in an Oil Exploration Office”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 39-53.    (
gist by Ivs Alzona)
>Verna J. Willis and Gary L. May.  “Strategy and the Chief Learning Officer”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 55-70.   (
gist by Owen Raymundo)
>Eric S. Kugler.  “Hardwiring Learning into each Knowledge Line of the Enterprise”. in: Jack J. Phillips and Dede Bonner (editors). In Action: Leading Knowledge Management and Learning. American Society for Training and Development, 2000.  pp. 157-171.   (gist by Harold Santiago)

·         KM Standards
Optional readings:
>
David Skyrme: KM standards: do we need them?
>
British Standards Institution: Position statement on standardization within KM
>
GKEC KM standards initiative
>
Scope of KMCI certification program

·         Professional development in KM
>
Professional Associations, Graduate Programs and Internet Resources in KM – by Ari Bancale
>Thomas A. Stewart. Chapter 12: Your Career in the Information Age.  “Intellectual Capital: the New Wealth of Organizations”.  Doubleday, 1997.  Pages 199-217.   (
gist by Owen Raymundo)

Action on your part:

·         Refine your understanding of KM concepts and practices by browsing the KM blog series on “Useful Distinctions in KM”

8.     Organizational Learning (Week 7-8)
Timeline of Learning Organization concepts

·         Organizational Learning (PowerPoint #10)

·         MBTI for team effectiveness (PowerPoint #10a)

·         Lessons-Learned Session (PowerPoint #10b)

·         Double-loop learning (PowerPoint #10c)

·         Capabilities and culture of a learning organization
Optional readings:
>Annie Brooking. “Corporate Memory: Strategies for Knowledge Management”.  International Thomson Business Press, 1999. Chap. 8-9 on “Corporate Culture and KM”  (
gist by Cy Uriarte) and “Establishing an Infrastructure for KM”  (gist by Cy Uriarte), pp. 109-138.
>“Culture, the Unseen Hand” Chapter 9 of Carla O'Dell and C. Jackson Grayson, Jr.  If Only We Knew What We Know: the Transfer of Internal Knowledge and Best Practice.  The Free Press, 1998.  (
gist by Belle Lim)
>Chapter 2 on “The Learning Process” (
gist by Wondy Manalo) and Chapter 6 on “Leading Learning”  (gist by Wondy Manalo) of David A. Garvin: Learning in Action: A Guide to Putting the Learning Organization to Work. Harvard Business School Press, 2000. pp. 19-43.
>Jay Liebowitz. “Building Organizational Intelligence: a Knowledge Management Primer”. CRC Press, 1999. Chap. 6-7, pp. 41-54.    (
gist by Ferdie Balagtas)

·         Managing creative and learning group processes.
Optional readings:
>David A. Garvin. “Building a Learning Organization”. in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 47-80.   (
gist by Jewel Udarbe)
>Art Kleiner and George Roth. “How to Make Experience Your Company's Best Teacher”.  in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 137-151.   (gist by Jewel Udarbe)
>Dorothy Leonard and Susaan Straus.  “Putting Your Company's Whole Brain to Work”. in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 109-136.   (gist by Jewel Udarbe)
>Steve Kaye.  “Some Proven Ways to Promote the Exchange of Ideas” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 391-398.    (
gist by Caloy Macabunga)
>“Shared Problem Solving”, Chapter 3 of Dorothy Leonard: Wellsprings of Knowledge, Building and Sustaining the Sources of Innovation.  Harvard Business School Press, 1998.  pp. 59-89.    (gist by Caloy Macabunga)

·         “Five Disciplines”: mental models and systems thinking, shared vision, personal mastery, and team learning
Optional readings:
>Chris Argyris.  “Teaching Smart People How to Learn” in Harvard Business Review on Knowledge Management. Harvard Business School Press, 1998. pp. 81-108.   (gist by Jewel Udarbe)
>Peter M. Senge. “The Fifth Discipline: the Art and Practice of the Learning Organization”.  Doubleday, 1990.     (
book summary by Ronald Misa)
>Sections on Mental Models (pp. 235-293), Team Learning (pp. 351-441), and Arenas of Practice (pp. 445-504) in: Peter M. Senge, Art Kleiner, Charlotte Roberts, Rick Ross and Bryan Smith. “The Fifth Discipline Fieldbook.  Doubleday, 1994.     (summary by Girlie Brillantes)
>Section XI on Diffusion (pp. 417-486) in: Peter Senge, Art Kleiner, Charlotte Roberts, Richard Roth, Georgo Roth and Bryan Smith. “Dance of Change: the Challenges to Sustaining Momentum in Learning Organizations”. Doubleday, 1999.    (summary by Jon Villanueva)
>Robert M. Fulmer, Philip Gibbs and J. Bernard Keys. “New Tools for Sustaining Competitive Advantage” in: James W. Cortada and John A. Woods (editors).  The Knowledge Management Yearbook 2000-2001. Butterworth-Heinemann, 2000. pp. 231-235.
>Daniel Yankelovich. “The Magic of Dialogue: Transforming Conflict into Cooperation”. Simon & Schuster, 1999.     (book summary by Irene Volante)

 

9.     Reporting on Internet researches (Weeks 9-10)

Action on your part: Prepare and present a short (<15 minutes) PowerPoint presentation.

 

10.     Workplace KM Practicum (Weeks 9-13)

Action on your part: Consult me by email as often as you need.

11.  Reporting on KM Practicum (Weeks 14-16)