Online mentored KM Practitioner Certification Course - 11th Class Starts on 29 May 2017

In 2006, CCLFI pioneered the first online KM course in the Philippines. In October 2013, CCLFI introduced the online mentored Knowledge Management Practitioner Certification Course. CCLFI partnered with the largest professional HR organization in the Philippines - the People Management Association of the Philippines - to deliver this course to the private sector. Similarly, it has partnered with the Civil Service Institute - the prime training agency of the Philippine Government - to deliver this course to the public sector.

This 18-week course features – 

  • "Learning by doing" or learning through practice of 30 basic or unit KM skills in first ten weeks;

  • Use of a practice website where course participants each have their own dedicated practice webpage where they can practice various website content management skills;
  • Study at your convenience; spend a total of about 3 hours online per week at any time during the week;

  • "Learning together" or weekly online discussion among course participants; and

  • In-depth workplace practice in the final 8 weeks of a KM tool appropriate to the needs of the participant's organization. You create value for your organization while you learn. 

The 11th class start has been moved from May 8 to May 29, 2017. 

 The ten weekly learning sessions are: 

  1. Definitions and KM framework
  2. Tacit and explicit knowledge
  3. Aligning KM with organizational objectives
  4. Demand-driven KM
  5. Selecting the right KM tool
  6. Organizational learning
  7. Innovation: organizational practices
  8. Innovation: individual practices
  9. Managing intellectual capital
  10. KM assessments and action planning for KM practicum

In addition, there are optional weekly lessons for those in the public and development sector:
       KM in the development sector
       What is more valuable?
       Aligning KM to project objectives
       Demand-driven KM: whose demand?
       Knowledge translation: writing and delivering user responsive knowledge products
       Tools for cross-project learning
       Communities of practice
       Social innovations
       Personal stories of unlearning and innovation in development practice
       Community intellectual capital and other assets
       Success factors in KM implementation

The 30 basic KM skills you will learn through practice are:

Content management of a website:

  • Editing and updating a webpage
  • Creating a webpage with functionalities to suit its purpose
  • Managing a threaded online forum
  • Evaluating how demand/user-driven is a website

 Managing intellectual capital:

  • Setting up a web-based and self-updated expertise directory
  • Identifying elements of relationship capital
  • Aligning KM to organizational objectives
  • Innovating for "next practice": what went wrong and why?

Establishing and managing learning processes in the workplace:

  • Keeping a learning journal: most significant learning
  • Making our thinking process visible: mind mapping
  • Setting up an "Ask Me" procedure
  • Conducting a lessons-learned session

Motivating knowledge workers:

  • Making explicit the inner drives of a person: my passions
  • Explaining benefits of KM to a superior
  • Identifying and designating in-house consultants
  • Creating a KM persona that suits a person's talents and passions

Enhancing organizational performance:

  • Identifying generator knowledge assets and critical knowledge assets
  • Estimating peso value of a demand-driven intranet
  • Collecting and organizing work templates
  • Setting up and managing an online participatory M&E

KM assessments and measurements:

  • Assessing process efficiency and effectiveness
  • Identifying potential KM champions
  • Estimating the market value of my human capital
  • Selecting KM tools to match workplace needs

Innovation (knowledge creation):

  • Setting up an idea register
  • Mining customer complaints
  • Problem finding versus problem solving
  • Questioning your assumptions
  • Two-phase creative brainstorming
  • Go outside your comfort zone


Your Online Mentors

Your online mentors are CCLFI KM experts and practitioners Dr. Serafin or "Apin" Talisayon and Dr. Daan Boom (click the links to see their profiles). They each have two decades of KM practice, consulting and teaching behind them.


How to Register

If you wish to register, email your intention to Cc well before May 29, 2017 so that we can send you the course brochure and registration materials.


Some Feedback from Past Students

 “I found that having a real-work practicum is very useful as it will train you how to apply KM knowledge in your workplace.”  – Daryl Laqui, EPM Regulator Technologies

“Creating webpages was fun.” – Charlyn Justimabaste, Technical Education and Skills Development Authority

“Since it is an online course, it has been very convenient for us to study KM. It felt legitimate now when I say that I am a KM specialist. I am more conscious about our work processes and is looking at ways on how to make work more efficient.”  – Anna Amalia Brillante, Peace and Equity Foundation

“The tools introduced by Dr. Apin are very useful in generating insights about the processes we need to improve in the organization. For instance the QBPA [Quick Business Process Assessment] is so easy to use but generate very useful information and actionable items.”  – Valentine Esguerra, Emerson Process Management

"I really appreciate 'Estimating Peso Value of a Demand-Driven Intranet' activity because it converts wasted time to value which is the language of management."  Vabby Payod, Philippine Associated Smelting and Refining Corp.

"I was so happy on one of the Unit Skills... [about] setting up of Participatory M&E in a webpage!"   JRose Centillas, Jollibee Foods Corp.

Join a growing number of satisfied participants and graduates from around the world (from the Philippines, Indonesia, Laos, Nepal, Kenya, Ethiopia, Malawi, Thailand, Egypt, Nepal, Dubai, Madagascar, Tanzania and Brazil).


                                     What Participants Have Learned

Course participants have learned many KM skills such as creating, editing and inserting images or functionalities in their practice webpages. They collaborate to construct their searchable Talent Directory and select a "KM persona" appropriate to their individual skills and unique personalities:


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