Our Engagements

KM TRAINING
FOR THE DAVAO CITY CHAMBER OF COMMERCE AND INDUSTRY, INC.

        CCLFI.Philippines was contracted by the Oriented Integrated Development Consultants Inc. (OIDCI) in March to September 2006 to provide KM training for the Davao City Chamber of Commerce and Industry Inc. (DCCCII).

        To engage the participants and increase the likelihood of sustainability of the KM initiatives that OIDCI helped DCCCII start, CCLFI added learning improvisations:

  • Various adult learning approaches: 4A approach, participatory games and polls, causal flow diagramming through interactive group approach, reflective learning journals at the end of each training day, “parking” wall, “banig” summary of what worked and what did not work in each training day, a cartoon character inserted in Powerpoint slides (which became the group’s KM mascot), “KM Awards” etc.
  • Organization of the participants into a KM Team who selected and gave a name to its own mascot
  • Live interview of the hotel’s Head Chef to demonstrate the procedure for eliciting tacit knowledge and appreciating how the Head Chef pays attention to and values tacit knowledge
  • Use of the “Indigo Flags” device to alert participants along the course to key KM needs; these are later collected for input into the KM strategy and priority action plan
  • Drafting of a “KM Elevator Speech” for the Chairman of the Board
  • Extra coaching session on how to formulate a Data Flow Diagram for a business process.

        One participant was very articulate:

        “I like the topic on Organization Learning which I realized is ‘a step above’ the KM readiness of an organization. Thus, a KM-practicing organization has to move towards being a learning organization to thrive in a knowledge-based economy. Tightly vertical relationships in the organization have to be loosened for more horizontal relationships to flourish. Learning happens better in a well-balanced mix of vertical and horizontal relationships in an organization. One profound sub-topic that caught me was the concept of ‘presence’ in tandem with the ‘fifth discipline’ of being able to ‘see the forest rather than just the trees’. The ability to see things from a larger perspective and coupled with the ability to see beyond best practices are primary ingredients to be able to dig deep into one's ‘presence’ and come up with insights for ‘next practices’. That's wisdom for me -- more than just knowledge. Not all organizational leaders have this gift.”

        KM services rendered:  

        KM training with modules such as:
          Experiential approach to intellectual capital
          Aligning KM to organizational goals
          Core and critical business processes
          Sensing customer needs/problems and innovation
          Various modes of transferring tacit knowledge
          Demand-driven knowledge audit
          Identifying critical knowledge assets
          Priority KM interventions from top knowledge gaps
          Innovating “next practice” vs. copying best practice